VOICE OVER IP (VOIP)

 

Voice over Internet Protocol (VoIP) is a quality service which allows you to use the internet for telephone calls, lowers your overheads and improves customer relations in a business setting.

We can provide cheaper national, international and mobile calls rates within tailored packages and you only pay by the second. VoIP is the contemporary and price competitive alternative to expensive switchboards, ISDN connections and landlines.

Reduce administration by automating the routing of calls, set up hunt groups and automated attendants. Configure and manage users through a web base portal and see who is online from the reception software.


what we offer

Line Rental / User licence £15 per handset per month (includes Basic handset)
Call Charges Equal to or up to 20% cheaper than BT standard Business charges (call charge audit available)
Standard Features Direct Dial Number and Internal Extension Call Filtering Service, Online Phone Portal Over 30 features included as standard in the service Voice mail, voice recording and mobile user license available as options
VoIP Phones Can be either rented or purchased. If purchased line rental provided above reduces to £10 per month (ask for details)
Installation Priced on number of handsets and additional networking equipment. Ask for details

Features include:

  • Voicemail
  • Call forwarding
  • Automated attendant
  • Automated call routing
  • Hunt groups
  • Number porting
  • Call recording and playback
  • Call centre solutions
  • Non-geographic numbers and calls
  • Unified messaging (voicemail to email)
  • Conferencing
  • Advanced call reporting and statistics
  • Voicemail to email
  • Our networks are configured for QoS (Quality of Service) which means that voice data has priority of traffic.
  • Low call rates (click to view)


 

Hosted VoIP services should be supplied with a voice specified router that is QoS (Quality of Service) enabled. The system will work behind your normal broadband router but the service is then classed as best efforts. We determine what is right for the customer at the initial quote stage. Please call for details.