Whether you need to add to your service plan, you've a general enquiry, or a technical issue to be solved, our support team is here to help you!

We offer support in two ways:

For support queries, or to log a support ticket, we have our own Helpdesk reporting Tool, via our technology partners ITS.  This is available available 24/7, 365 days per year. To access the help desk tool, please click here:


We also have a fully-staffed customer support help desk, which is manned Mon – Fri 0700 to 1900 hrs and Sat – Sun 0800 to 1800 hrs. You can contact them on the following number (select option 2):

01928 291000


Response time is max. 4 hours with the aim to repair any fault within the following 8 hours.